Skip to main content
If you notice that your admin access or certain features that were previously enabled on your account are suddenly unavailable, check the status of the company credit card on the Company Info page. This can be an indication that the credit card on file needs to be updated. Here are the steps to follow:
  1. Access the Company Info Page:
  2. Navigate to the Company Info page in your account settings.
  3. Check for Alerts:
  4. Look for any notifications or alerts on the page. A common indicator of a problem with the credit card is a yellow triangle with an exclamation mark (!).
  5. Update the Credit Card:
  6. If you see the yellow triangle, it means there is an issue with the current credit card. Update the card details to ensure that the payment information is correct and up to date.
  7. Verify Premium Features:
  8. If you see “Premium Only” messages on the settings page for various features, this is another sign that the payment information needs to be updated.
By following these steps and ensuring that your company’s credit card information is current, you can restore access to admin privileges and all previously enabled features.