> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roostedhr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Trouble Logging In?

> Basic troubleshooting to help you solve basic issues.

**Wrong password:** If while logging in you are seeing the issue of an Invalid username or password, try the basic troubleshooting steps explained below. **Solutions:**

* You can visit [https://login.roostedhr.com/passwordReset](https://login.roostedhr.com/passwordReset) to request a new password be sent to your email. If you do not see the email, make sure to check your spam folder.

* You can contact your place of work to have them update your password.

**Error message:** If you cannot log in to your account and you returned directly back to the username and password prompt with an account status error message. **Solutions:**

* Account may still need to be activated: **You should contact your place of work regarding the status of your account.**

* Some old browsers aren't supported: If you're using an old version of Microsoft Internet Explorer, you may experience problems with Roosted. Switch to a modern browser like [Chrome](http://google.com/chrome).

* Cache needs to be cleared: Occasionally, you'll need to empty your browser's cache for Roosted and other websites to function correctly.

**For instructions on clearing your cache, please see the following resource:** [https://kb.iu.edu/d/ahic](https://kb.iu.edu/d/ahic)