> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roostedhr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Highly rated workers could have a low star ranking

> Why my good workers have low ratings?

**Question:** Why would a great worker have a low star rating?

**Answer:** A worker might have good reviews but still maintain a low star rating due to several factors:

* **Lack of Seniority**: They may not have accumulated enough experience or tenure.

* **Lateness**: Frequent tardiness can negatively impact their rating.

* **No Shows**: Missing scheduled shifts without prior notice affects their rating.

* **Bailouts**: Canceling a shift at the last minute can significantly damage their rating, though the impact varies based on the context.

**For Example:**

* If a worker signs up for a shift two weeks in advance but then realizes they have a prior personal commitment and cancels, Roosted generally will not penalize them.

* However, if a worker cancels just one hour before the shift, it will result in a substantial penalty.

The extent of the penalty depends on how disruptive the bailout is to your shift. **Remember:** The damage from a low rating is not permanent. Workers can improve their star rating by enhancing their performance and reliability.