> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roostedhr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Client Orders

> How you clients can place their orders?

Client orders are placed by your customer through the Client Portal. From the Client Orders, you can see order details: the date of the ordered event, when the order was placed, the client's name, and information about what is required with the order.

## Searching & filtering orders

You can manage and view orders using the following features:

* **Search by Order Name:** Type into the search bar to find specific orders.

* **Filter Orders:** Click the order type dropdown to filter by:
  * **ALL ORDERS**
  * **NEW ORDERS**

* **Sort Orders:** Click the order event dropdown to sort by:
  * **Event Date Oldest First**
  * **Event Date Newest First**
  * **Order Placed Oldest First**
  * **Order Placed Newest First**

## Order Details

All placed orders will display the following information:

* **NAME:** The name associated with the order.
* **LOCATION:** The location of the event.
* **DATE PLACED:** When the order was placed.
* **EVENT DATE:** The date of the event.
* **INTERNAL ORDER ID:** The unique identifier for the order.
* **ORDER PLACED:** Details of the order.
* **ORDER:** Additional specifics related to the order.

The status of the order will also be shown. For example, in the display below, the order is marked as **NEW**. Clicking Order Details will open additional information:

**1. The exact location:**

<img src="https://mintlify.s3.us-west-1.amazonaws.com/roostedinc/images/guides/placeholder.png" alt="" />

**2. Any comments from the client:**

<img src="https://mintlify.s3.us-west-1.amazonaws.com/roostedinc/images/guides/placeholder.png" alt="" />

**3. And the option to accept or decline the order:**

<img src="https://mintlify.s3.us-west-1.amazonaws.com/roostedinc/images/guides/placeholder.png" alt="" />

## Accepting an order

To accept an order:

1. **Click** "Accept Order."
2. **Confirm** by clicking "Accept Order" again.

This action will:

* Send an email notification to the client.
* Create an event with all unpublished shifts, allowing you to make any necessary changes.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/roostedinc/images/guides/placeholder.png" alt="" />

Back on the Client Orders page, you will see that the order has been approved which will appear in a green box.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/roostedinc/images/guides/placeholder.png" alt="" />

## Declining an order

1. **Click** "Decline Order."
2. **Confirm** by clicking "Decline Order" again.

This will send an email to the client informing them that the order has been declined.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/roostedinc/images/guides/placeholder.png" alt="" />

On the **Client Orders** page, you will see that the declined order is marked with a red box, indicating its status.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/roostedinc/images/guides/placeholder.png" alt="" />

And that's how you use the Client Orders page in Roosted.